What Our Customers Say
We are always delighted to receive letters and emails from our customers. If you would like to add your own comments, please send us an email, or contact us through our website . It is always appreciated when reviews are left for products you have bought from us as it helps other customers.
Here are a selection of a few letters we have received recently....
“Your company is very caring and I thank you for the friendly manner in which your staff spoke to me on the phone. It is a pleasure to order from you.”
“WOW this Super Blue Relief cream is good. I have tried almost everything on the market to relieve the pain of my arthritic knees. I just apply the cream at night before bed and massage about a pea shaped amount onto my knees and I get a good night sleep.”
“Thank you for your prompt delivery of the bed pan. It was just right. Not too small and not too big. It's nice to find a company who care about people as much as you do.”
“I really can't think of the words to express my delight. My purple rollator arrived and it's the best thing that's happened this year. It slides through doorways with ease, it's brakes are superb and if you are travelling in a car, it folds up and goes into the boot.”
“I am in my 89th year. The Super Blue Relief cream REALLY WORKS. Bravo! I have Pagets Disease of the spine. I have tried many products in an attempt to help. ”
“I'd like to thank you for all the items you sent to me in my last order. They are good value and I'm finding them most useful. Also they arrived so quickly. Top marks!”
“My thanks to you and all the staff for the kind, polite manner in which you've always handled my mother's orders - she speaks warmly of your service and products”
“Thank you for the prompt delivery of my order. I posted it to you on Wednesday and received it the following Tuesday. I have been telling all my friends about you this morning.”
“Any merchandise from Independence is of the best quality and of great benefit to me...the catalogue is better and more versatile than most shop merchandise.”
“I would like to thank you very much indeed for your extremely speedy response to my request for items which arrived overnight from ordering! I am absolutely delighted with the items received. I will definitely be placing an order with you again because I think you live up to your word and deliver. ”
“It's lovely to deal with a small family company and I love receiving your catalogues. A big thank you for your service.”
“Thank you for your swiftness of delivery. What a super catalogue.”
“Just thought I would tell you that I used your one-handed tray today and it is fantastic! I can hold the tray in one hand and my stick in the other while transferring stuff from the kitchen to my chair.”
“I just wanted to thank you so much for a brilliant service. My order arrived in just a couple of days, even to the far north of Scotland! Keep up the good work.”
“My supplier of tights ceased during the pandemic and I have had great difficulty in finding suitable tights. The ones I have from you are marvellous and my legs feel so much better.”
“'Cecil All-in-One Safety Pants' At last! a product well made, good fitting, that works. I've tried a variety of other suppliers whose products fail in both fit and use. I have purchased several items from your company and found all items 'fit for purpose'.”
“Thank you for my first order. The items are excellent and very good value. The service good too.”
“I just wanted to thank you so much for a brilliant service. My order arrived in just a couple of days, even to the very far north of Scotland!”
“I just wanted to say THANK YOU for your very prompt service. I ordered yesterday and it came this morning, I was very surprised, especially it was in the middle of the Christmas holidays. Thanks again I really did appreciate your service. ”
“I would like to thank you for the superb service that you offer. We have had to order a number of items recently and delivery has been excellent. Many thanks.”
“The back support for reading in bed is excellent, and I no longer slip down the bed as I did with my tri-pillow.”
“Message: I just wanted to thank you for your prompt delivery of my first order. I ordered 2 pkts of your 100% cotton briefs and I am so pleased with them that I have just ordered another pack. I can’t remember when I last wore knickers that were so soft and comfortable and went up to my waist. Thank you so much. ”
“Dear Nick and Judy. As I am 100 years old (until) June 11th, my orders will be 'few and far between' and as your goods are 'very good' they last a long time, that's why you hvae been waiting for an order from me. Thank you, Edwina”
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