What Our Customers Say

We are always delighted to receive letters and emails from our customers. If you would like to add your own comments, please send us an email, or contact us through our website . It is always appreciated when reviews are left for products you have bought from us as it helps other customers. 

Here are a selection of a few letters we have received recently....

“I just wanted to thank you so much for a brilliant service. My order arrived in just a couple of days, even to the very far north of Scotland!”
Mrs M, Thurso
“The back support for reading in bed is excellent, and I no longer slip down the bed as I did with my tri-pillow.”
Mrs R, Polegate
“I would like to thank you for the superb service that you offer. We have had to order a number of items recently and delivery has been excellent. Many thanks.”
Mrs R, Mold
“I really can't think of the words to express my delight. My purple rollator arrived and it's the best thing that's happened this year. It slides through doorways with ease, it's brakes are superb and if you are travelling in a car, it folds up and goes into the boot.”
Miss H, Yorkshire
“I am in my 89th year. The Super Blue Relief cream REALLY WORKS. Bravo! I have Pagets Disease of the spine. I have tried many products in an attempt to help with pain. ”
Mrs MGM R of Isle of Sheppey
“I'd like to thank you for all the items you sent to me in my last order. They are good value and I'm finding them most useful. Also they arrived so quickly. Top marks!”
Mrs C of East Sussex
“My thanks to you and all the staff for the kind, polite manner in which you've always handled my mother's orders - she speaks warmly of your service and products”
Mrs N of Hampshire
“Thank you for the prompt delivery of my order. I posted it to you on Wednesday and received it the following Tuesday. I have been telling all my friends about you this morning.”
Mrs J, Bury St. Edmunds
“Any merchandise from Independence is of the best quality and of great benefit to me...the catalogue is better and more versatile than most shop merchandise.”
Ms G of Birmingham
“I would like to thank you very much indeed for your extremely speedy response to my request for items which arrived overnight from ordering! I am absolutely delighted with the items received. I will definitely be placing an order with you again because I think you live up to your word and deliver. ”
Mrs R, Hastings
“It's lovely to deal with a small family company and I love receiving your catalogues. A big thank you for your service.”
Mrs L, Bournemouth
“Thank you for your swiftness of delivery. What a super catalogue.”
Mrs M, Isle of Wight
“Just thought I would tell you that I used your one-handed tray today and it is fantastic! I can hold the tray in one hand and my stick in the other while transferring stuff from the kitchen to my chair.”
Mr R, Basingstoke
“I just wanted to thank you so much for a brilliant service. My order arrived in just a couple of days, even to the far north of Scotland! Keep up the good work.”
Mrs M, Thurso
“My supplier of tights ceased during the pandemic and I have had great difficulty in finding suitable tights. The ones I have from you are marvellous and my legs feel so much better.”
Mrs W, Bristol
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