Terms & Conditions

Below are the Terms and Conditions for using and purchasing from this website. These terms apply to products ordered via the Internet, by post or over the phone.


By accessing and using this website and/or placing an order it is deemed that you have accepted the Terms and Conditions set out below and you agree to be bound by them. If you do not accept them, you should not use the website or place an order.

If you have any questions relating to these Terms and Conditions, either before or after you place an order, please contact us on 01252 66 77 22 or email enquiries@independence.ltd.uk.

1. Seller

1.1 The Seller is Independence Limited. Our Registered Office 95 Main Street, Witchford, Ely Cambridgeshire CB6 2HQ and our postal address for communication is 5E Lancaster Way, ELY CB6 3NW. Independence Ltd is registered in England and Wales at Companies House No. 3784086. VAT registration number 732 2566 45.

1.2 The following Terms of Use contain the complete terms and conditions that apply to an individual's or entity's use of Independence Ltd's site. As used in this Agreement, "We," "Us" or "Our" refers to Independence Ltd, and "You" or "Your" refers to the user. "Site" means any Independence Ltd site posted on the World Wide Web.

2. Order Process

2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.

2.2 Internet offers relate to internet transactions only and may not be available in our catalogues. Likewise, temporary special offers in our catalogues do not apply to internet prices unless expressly specified.

2.3 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see clause 2.6 below).

2.4 We take payment from your card when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.

2.5 When you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.

2.6 Unless we have notified you that we do not accept your order or you have cancelled it the point at which an order is accepted and the contract created between you and us (or the relevant retailer in relation to certain sales which are facilitated by us eg: Rollz Rollator) is when the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us.

Order acceptance and contract creation does not take place until that stage, even though we may have debited your card (see 2.4 above) or we have sent acknowledging e-mails (see 2.5 above).

Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted.

We may ask you whether you wish to purchase other products we may have available, or purchase any products which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products dispatched will be collected or can be returned free of charge for full refund. Should this happen please contact us on 01353 66 77 22 or email enquiries@independence.ltd.uk to arrange the return.

2.7 The contract will be formed at the place of dispatch of the products.

2.8 All orders that you place on this website will be subject to acceptance in accordance with clause 2.6 (above) of these Terms and Conditions.

2.9 Details of your order can be found by logging in to your account, but the Terms and Conditions are only available here. Please print out these terms and conditions and the order acknowledgement for your own record.

3. Reward Points

3.1 Reward points are automatically added to your account every time you purchase items from Independence Ltd.

3.2 One point is earned for every £1 spent. Each point is worth 1p to spend on subsequent orders. Redeemed points cannot be used again and will be deducted from your points total.

3.3 You can choose when to use your points: there is no time limit.

3.4 Reward Points are personal to you and cannot be transferred to anybody else.

3.5 You are able to check your Reward Points history on the Website by logging into the “My Account” section of our site.

3.6 Reward Points cannot be used for any transaction where the beneficiary is a business entity or for any other commercial purposes.

3.7 Where goods are returned that were purchased in full or part using Reward Points, refunds will be given for the part of the sale made with Reward Points as the value of points refunded back to your account.

3.8 Any Acorn Stairlift purchased through Independence Ltd. will earn 15,000 Reward Points (worth £150) providing you have not contacted Acorn Stairlifts or another Acorn Partner on a previous occasion. Reward Points can be used as payment towards any subsequent order(s) from Independence Ltd.

3.9 Independence Ltd. reserves the right to i) stop issuing Reward Points at anytime if we decide to terminate the Reward Points programme; ii) to alter or amend the terms and conditions of operation of the Reward Points programme by publishing notices on our website www.independence.ltd.uk; iii) withdraw or cancel the points (including but not limited to the redemption and issue of such) on reasonable notice to you by letter, email or publishing such notice on our website at www.independence.ltd.uk