How to get VAT-free prices
Some of our products show two prices – one with and one without VAT. You can be entitled to the lower VAT-free price if you let us know that you are buying for your own personal use (or on behalf of someone else to use at home).
You don’t need to be registered disabled and you don’t need a letter from your doctor.
When you order online you’ll be asked to fill in a short form at the checkout. If you prefer to order over the phone, we'll ask you for your condition whilst you give us your order.
If you complete and send us the declaration on our order form we will keep a copy on file so that you get the lower price whenever you order.