Customer Service

Delivery & Returns

UK MainlandCostTypical Delivery Times
All Orders - Standard£4.503-7 days
Express - Next Working Day (any size order)£9.00Order by 12 noon for next working day
NO QUIBBLE GUARANTEE - RETURNS ARE FREE  

Please note that parcels occasionally take longer to arrive, so please allow up to 14 days for delivery (21 days for NI, Highlands, Islands and Channel Isles). A signature may be required.

How to return goods from within the UK

Goods should be returned unused, in original packaging within 28 days.
Heavy Items Please phone us on 01353 66 77 22 to arrange free collection
All other items Post to: FREEPOST RSSH-SGYZ-GHHT, Returns Dept, Independence Ltd, 5E Lancaster Way, Ely, CB6 3NW

BPFO
NO QUIBBLE GUARANTEE - 14 DAY RETURNS POLICY: If you are not happy with your goods, please phone us on +44 1353 66 77 22 or email enquiries@independence.ltd.uk
Rest of the World
  • Charges will be calculated at the time of ordering and depend on weight.
  • Please email us on sales@independence.ltd.uk for more details or phone +44 1353 66 77 22
  • VAT is not charged on any items delivered outside the UK, and you do not need to fill out a VAT declaration to get VAT-free prices.
  • Please note that some countries charge local taxes or import duties, which you will have to pay.
NO QUIBBLE GUARANTEE - 14 DAY RETURNS POLICY: If you are not happy with your goods, please return them unused and in original packaging, within 14 days. You need to pay the delivery cost of returns. However, if you wish to exchange your goods for another product, we will pay the cost of delivering the new items to you.
 
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