Customer Service

Delivery & Returns

UK MainlandCostTypical Delivery Times
All Orders - Standard£4.503-7 days
Express - Next Working Day (any size order)£11.50Order by 1.00pm for next working day
NO QUIBBLE GUARANTEE - RETURNS ARE FREE  

Please note that parcels occasionally take longer to arrive, so please allow up to 14 days for delivery (21 days for NI, Highlands, Islands and Channel Isles). A signature may be required.

 How to return goods from within the UK

  • Goods should be returned unused, in original packaging within 14 days.
  • Heavy Items please phone us on 0044 1353 66 77 22 to arrange free collection
  • All other items post to us using the returns label included with your delivery paperwork. If you cannot find the label, please phone us on 0044 1353 66 77 22.

 

BPFO
Charged at standard UK rate regardless of the destination. Delivery times may vary. Please email sales@independence.ltd.uk for more details or phone 0044 1353 66 77 22

NO QUIBBLE GUARANTEE - 14 DAY RETURNS POLICY: If you are not happy with your goods, please phone us on 

0044 1353 66 77 22 or email enquiries@independence.ltd.uk

Rest of the World

  • Charges will be calculated at the time of ordering and depend on weight.
  • Please email us on sales@independence.ltd.uk for more details or phone 0044 1353 66 77 22
  • VAT is not charged on any items delivered outside the UK, and you do not need to fill out a VAT declaration to get VAT-free prices.
  • Please note that some countries charge local taxes or import duties, which you will have to pay.
NO QUIBBLE GUARANTEE - 14 DAY RETURNS POLICY: If you are not happy with your goods, please return them unused and in original packaging, within 14 days. You need to pay the delivery cost of returns. However, if you wish to exchange your goods for another product, we will pay the cost of delivering the new items to you.

For further details, please refer to our Terms and Conditions