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01353 667722

Shipping & Delivery

UK Postage

Postage is charged at £4.50 for all UK orders.  Please add any additional postage (if indicated against certain items) to the Highlands or Northern Ireland.

Please contact us if you have any queries.


Orders will normally be delivered within 14 days of receipt of order.  If you have not received your order within that period, please contact us.

Overseas orders

Orders to Europe are charged at £10.00 postage and packing.  Orders outside Europe are charged at £15.00 postage and packing.

Local import duties may be payable on receipt.


If for any reason the products you receive are damaged, faulty or even unsuitable for your purpose, return them to us (unused and in their original packaging) within 14 days of receipt and we will replace the goods or refund payment.

Our FREEPOST returns address is:

Returns Department
Independence Ltd
5E Lancaster Way

For more information please take a look at our Daily Living Aids Guarantee and our Delivery and Returns pages.

Just before you go...

If you haven't found what you're looking for
please give us a call

01353 667722

We'd be very happy to help

Open Monday to Friday 9.00am to 5.30pm