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01353 667722

Independence Ltd Privacy Policy

The Independence Ltd website is 100% secure and we treat your privacy and personal details with the utmost respect and confidentiality. In the Privacy Policy below we explain how we protect your security and privacy, as well as the type of personal data we collect from you, how we use your data and your rights to control its use.

Independence Ltd is a company registered in England and Wales, our Company Registration Number is 3784086 and our VAT Registration Number is 732 2566 45. Our Registered Office is 95 Main Street, Witchford, Ely Cambridgeshire CB6 2HQ and our postal address for communication is 5E Lancaster Way, ELY CB6 3NW.

Independence Ltd (collectively referred to as "Independence", "we" or "us" in this Privacy Policy) is registered as a data controller with the Information Commissioner's Office (registration number Z7474187).

The "Website" mentioned in this Privacy Policy refers to

This policy applies regardless of how the Website is accessed and covers any technologies or devices by which Independence Ltd makes the Website available to you (eg: PC, tablet, smartphone). We suggest you read this Privacy Policy carefully and we recommend that you print and retain a copy for your future reference.

By accessing, browsing or otherwise using this Website, you confirm that you have read and understood this Privacy Policy. If you do not want your data to be used as set out in this Privacy Policy, you should not use this Website.

We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, as updated from time to time, and other applicable privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy related questions, please contact us on 01353 66 77 22 or email

The personal data we collect about you

When you make purchases from Independence Ltd (including purchases made on any device, over the phone, via our catalogue order forms or this Website) we may collect the following personal data about you:

  • Your name, title, age (and/or date of birth) and sex
  • Your billing and delivery postal addresses
  • Your phone numbers (including mobile phone), fax and e-mail details
  • Where you have registered with us, your user name and password
  • Your communication and shopping preferences
  • Your browsing and online shopping activities

In addition, if you purchase product which is eligible for VAT relief, you will be required to fill out we may collect

  • The name, title, age (and/or date of birth), sex and medical condition of the person who will be using the product. This could be you, or the person on whose behalf you are making the purchase.

We may also collect some or all of the above personal data about you when you access and browse this Website, including when you sign up to receive Independence Ltd catalogues, newsletters and offers. We may also collect some or all of this personal data from third parties who have your consent to pass your details to us.

How we may store and use your information

Independence Ltd (and third party data processors acting on our behalf) may collect, store and process your personal data to

  • make this Website available to you
  • provide you with content which is tailored to your individual tastes
  • maintain any registered account that you hold with us
  • process your orders
  • serve web content, including advertisements, to you

With your agreement, we may to contact you 

  • for customer satisfaction and market research purposes including statistical analysis and surveys
  • for research, analysis, testing, monitoring, risk management and administrative purposes
  • for any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes or to HMRC for example with VAT exemption details).

In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

We also process your payment card details in order to complete any purchase that you make through this Website.

In the event that a third party acquires all or part of our business and/or assets, we may disclose your personal data to that third party in connection with the acquisition. Furthermore, we reserve the right to disclose your personal data to third parties as part of any business or asset sale carried out because Independence Ltd has gone into insolvency or any similar situation, but only where lawful and compliant with the Data Protection Act 1998, as amended from time to time. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.

E-mail newsletter preferences

We may contact you for marketing purposes (eg: to be the first to know about special offers, or exclusive internet-only promotions), we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual.

We provide you with the ability to control whether or not to receive e-mail newsletters and offers by changing your settings by going to ‘My Account’ and clicking the ’Account Information’ tab.

Marketing and special offers via the post

We may post you our catalogue and special offers (including 3rd party offers) from time to time.

We provide you with the ability to control whether or not you receive our catalogue and special offers (including 3rd party offers) by changing your settings by going to ‘My Account’ and clicking the ’Account Information’ tab.

From time to time we may pass your details to our trusted retail partners*  whose products or services may be of interest to you. If you do not wish for us to pass your details on to such companies please select the relevant option during our checkout or contact us requesting to opt out of any Third Party Mailings. 

* By trusted retail partners, we mean companies operating in the clothing, collectables, food & wine, gardening,gadgets & entertainment, health & beauty, household goods, and home interiors categories.

If you would like to know more about how this data may be used, then this short video may be of interested.

We also provide you with the ability to control whether or not to receive Third Party Mailings by changing your account settings by going to ‘My Account’ and clicking the ’Account Information’ tab.

Your rights about your personal data

You have the following rights

  • the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10)
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge
  • the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us on 01353 66 77 22 or email

However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking ‘My Account’ and ticking the opt-out options under the ‘Account Information’ tab.

Updates to this policy

This Privacy Policy was last updated in October 2017. Please check back regularly to keep informed of updates to this Privacy Policy.

from our trusted retail partners*

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